// Legal

Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your access to and use of the website, tools, digital products, and services (collectively, the "Service") provided by Move Mountains LLC, doing business as firmROI ("Company," "we," "us," or "our"), located in Rehoboth Beach, Delaware 19971.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

firmROI provides AI-powered business automation assessments, diagnostic tools, digital reports, and downloadable digital products (including template packs, starter kits, and business bundles) designed for small and midsize business operators. The Service includes free assessment tools, paid audit reports, and paid digital product bundles.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

3. Account and Access

Certain features of the Service may require you to provide information such as your name, email address, business details, and payment information. You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your access.

4. Payments and Refunds

Pricing

Prices for paid products and services are listed on the applicable product page at the time of purchase. All prices are in US dollars unless otherwise stated. We reserve the right to change pricing at any time, but changes will not affect orders already completed.

Payment Processing

All payments are processed through our third-party payment processor. We do not store your payment card details on our servers. By making a purchase, you agree to the payment processor's terms of service.

Digital Products — No Refunds

All digital products (including audit reports, template packs, starter kits, and business bundles) are delivered electronically immediately upon purchase. Because digital products cannot be returned, all sales of digital products are final. No refunds or exchanges will be issued once a digital product has been delivered.

If you experience a technical issue that prevents you from accessing a purchased product, contact us at support@firmroi.com and we will work to resolve the delivery issue.

5. Intellectual Property

Our Content

All content, tools, reports, templates, designs, text, graphics, software, and other materials available through the Service (collectively, "Content") are owned by or licensed to Move Mountains LLC and are protected by United States and international copyright, trademark, and other intellectual property laws.

Your License

Upon purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to use purchased digital products for your own internal business operations. You may not resell, redistribute, sublicense, publicly display, or make available any purchased Content to third parties without our prior written consent.

Restrictions

You may not copy, modify, distribute, sell, lease, or create derivative works from the Content, except as expressly permitted by these Terms. You may not reverse-engineer, decompile, or disassemble any software or tools provided through the Service.

6. AI-Generated Content Disclaimer

Portions of the Service use artificial intelligence to generate assessments, reports, scores, and recommendations. AI-generated content is provided for informational and educational purposes only. While we strive for accuracy, AI-generated outputs may contain errors, omissions, or inaccuracies.

AI-generated reports, scores, and recommendations do not constitute professional consulting, financial, legal, or tax advice. You should not rely solely on AI-generated outputs to make business decisions. We recommend consulting with qualified professionals before acting on any recommendations.

The scores, dollar amounts, and projections generated by our tools (including the Ops Score Calculator and automation audit) are estimates based on the information you provide. Actual results will vary based on your specific business circumstances, implementation, and other factors outside our control.

7. User Conduct

You agree not to:

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the accuracy, reliability, or completeness of the Content or the results that may be obtained from use of the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOVE MOUNTAINS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless Move Mountains LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Third-Party Services

The Service may contain links to or integrations with third-party websites, tools, or services. We do not control, endorse, or assume responsibility for any third-party content, products, or services. Your use of third-party services is governed by their respective terms and privacy policies.

12. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

13. Modifications to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

14. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Delaware.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Move Mountains LLC regarding the Service and supersede all prior agreements and understandings.

17. Contact

If you have questions about these Terms, contact us at support@firmroi.com.